Palmer, Duncan R.


Mr. Palmer is a renowned and experienced world class British hotelier with a knowledge base that extends 35 years in many iconic luxury hotels. He holds a Professional Master Degree in Management Development from the Harvard Business School.

Mr. Palmer’s extensive experience in world’s luxury hotels include The Dubai international, The Mandarin Oriental Hotel Group, The Sukhothai Hotel Bangkok, Langham Hotel in Hong Kong and London, and Langham Hospitality Group. He took up the position as the Managing Director of The Murray, Hong Kong in 2016, transforming the old Government Building into another sophisticated lifestyle luxury hotel in Hong Kong.

Mr. Palmer describes himself as an inspiring hotelier for good and challenging economic times. He is a strategic visionary leader and manager. A consistent high achiever, goal orientated and he makes things happen on time, on budget and to the required quality. He drives a service oriented culture within his teams. A highly respected entrepreneurial hotelier with a good real estate experience in terms of returns to the owner on capital employed by driving all the disciplined teams with a clear vision for success and achieving goals.


Mr. James Lu served as the Executive Director of Hong Kong Hotels Association in 1997-2017 and before that, he was for 10 years the Deputy Executive Director of Hong Kong Tourist Association, renamed Hong Kong Tourism Board in year 2000.

Mr. Lu holds a Bachelor of Commerce degree in Accountancy and qualified as a CPA in Australia. He is also a CPA in Hong Kong. Mr. Lu holds Certificates in Finance and Marketing from The Wharton School, University of Pennsylvania.

Mr. Lu served on the University Council of HK Polytechnic University for 6 years and was on the original Steering Committee for the feasibility study of Hotel ICON.

As a seasoned speaker and regular Conference host and moderator, Mr. Lu was recommended by the Hong Kong Government to The United Nations in 2002 to host and conduct a Productivity Conference in Singapore for 17 Asia Pacific nations. He also chaired three panel discussions at International Hotel Association annual conferences in Mexico City, Istanbul and Beijing. Mr. Lu was also named one of 6 Master Class Speakers, by The School of Design, Tsinghua University in 2010, to deliver a lecture on “The Functionality of Creative Hotel Designs and its Contribution to Successful Hotel Operation and Customer Satisfaction”.

Mr. Lu served as a Guest Lecturer at Cornell University School of Hotel Administration in 1997 and was the Dean’s Distinguished Lecturer at Con ad Hilton College, University of Houston in 1999. Mr. Lu is also Honorary Fellows of The Birmingham College of Food, Tourism and Creative Studies under the University of Birmingham in the United Kingdom and The Vocational Training Council in Hong Kong.

Mr. Lu also served as Visiting Professor on the School’s Faculty for the Master of Science degree programme in Hospitality Management in 2006 and he was a Faculty member of the Hong Kong PolyU Winter School.

Mr. Lu was also an Adjunct Associate Professor at The Chinese University of Hong Kong, School of Hotel & Tourism Management in early 2000 and he was a member of the School’s Advisory Committee.

Chan, David


Prof. David Chan has over 30 years’ extensive hotel experience with Peninsula, Regent, Marriott and Hyatt with several senior international assignments. He had been the General Manager of Grand Hyatt Guangzhou since 2009 and later the Area Vice President of Hyatt International, also overseeing Park Hyatt Guangzhou, Hyatt Regency Chongqing, Hyatt Regency Dongguan, Hyatt Regency Guiyang, Park Hyatt Sanya Sunny Bay, Grand Hyatt Sanya Haitang Bay, and the pre-opening of Andaz Sanya Sunny Bay.

Teaching Area and Research Interest

Hotel and Tourism Management

Lee, Kenneth Justin

Teaching Areas

Marketing Management
Consumer Behaviour
Strategic Brand Management
Retail Management
Strategic Marketing Management

Research Interests

Brand Management
Tourism Marketing
Services Marketing
New Product Development

Young, Stephen


With over 35 years of solid experience in Marketing and Business Development, Mr. Stephen Young spent his early career life in retail marketing with Jardine Matheson Group. He made a history as the youngest executive to be promoted to Corporate General Management at the age of 29. Mr. Young later led the business development of Philips Consumer Electronics in China. With his business knowledge and success in leading business into China market, he joined the InterContinental Hotel Group (IHG) in 1998 as the Regional VP China and was later promoted to Chief Operating Officer for the Greater China Region in charge of operations for all hotel brands under the umbrella of IHG in the Greater China Region. Mr. Young held his last position as the Senior VP International Development (Asia Pacific) of Wyndham Hotel Group before joining the School of Hotel and Tourism Management as an Adjunct Associate Professor.

Teaching Areas

Service Quality in the Hospitality Industry
Franchising and Multi Unit Development in the Hospitality Industry
Management of Lodging Facilities
Hospitality Chain Management

Cheung, Gentiana


Ms. Gentiana Cheung joined the School of Hotel and Tourism Management (SHTM) at The Chinese University of Hong Kong in 2013. With her wealth hospitality industry background (Regent, Peninsula, Mira, Harbour Plaza) and being a certified trainer in MBTI, FIRO-B and DISC, Ms. Cheung constantly conduct dining etiquette and executive team building workshops for different parties in CUHK. With her interests in educational technology, she plays an active role in innovating and incorporating new technological elements to the SHTM curriculum.

Ms. Cheung plays various roles in SHTM. Besides teaching mostly hospitality focused courses such as Management of Hospitality Business, Food and Beverage Management, Managing Wine in Hospitality Industry, Wine Culture and Appreciation, Training and Development etc, Ms. Cheung is fully in charge of 1) curriculum review, 2) admission team (JUPAS, Non-JUPAS local, international students), 3)career services team (industry relations and student internship), 4)F&B team which operates 2 restaurants (fine-dining and Café concepts) in Cheng Yu Tung Building. Ms. Cheung is currently the Programme Director of BBA in Hospitality and Real Estate Programme.

Teaching Areas

Management of Hospitality Business
Food and Beverage Management
Wine Culture and Appreciation
Training and Development for Service Business

Chui, Coleman


Coleman Chui has over 20 years of experience in the hospitality industry. He developed his expertise in Human Resources with The Regent Hong Kong in his early career. He started his apprenticeship in Food and Beverages at The Regent before having a chance to transfer his role as Human Resources Officer. In only five years of time, Coleman had achieved the position as the Director of Human Resources, proofing his excellent management skills in the Human Resources field. Later, he spent a few years at Four Seasons Hotel Los Angeles in California. In 2004, the opening of Four Seasons Hotel Hong Kong gave Coleman a chance to move back to Hong Kong to join the pre-opening team and take up the role as the Director of Human Resources. After spending 11 years of his service with the Four Seasons Hotel Hong Kong, Coleman decided to challenge himself with a teaching role and join the School of Hotel and Tourism Management, CUHK as a Part-time Lecturer.

Teaching Area

Human Resources Management

Hou, Cynthia


Dr. Cynthia Hou joined the School of Hotel and Tourism Management, The Chinese University of Hong Kong (CUHK) in September 2015. Before her current position, she worked as a Postdoctoral Fellow at Department of Civil Engineering at HKU, a post she took up after completing her PhD studies in Department of Real Estate and Construction at HKU in September 2013.

She is now teaching three courses, including Hospitality Facilities Planning and Management, Mastering Service Excellence and Strategic Facilities Development and Management. She had developed her passion in teaching during her PhD studies in HKU as a tutor for a Common Core Course entitled Property Rights, Built Heritage and Sustainable Development. She was also employed as a part-time Lecturer for the joint Honorary Bachelor’s Degree Programme in Engineering and Management jointly offered by Edinburgh Napier University and the HKU School of Professional and Continuing Education. Her teaching workload included a combination of classroom teaching, thesis supervision, and tutorial format supervision work. With such a diverse range of teaching experience, she has become a versatile teacher, and has been well-received by fellow instructions and students alike due to the way she balances helpful instruction, fairness in evaluation and meeting educational objectives. Aside from classroom teaching, she also extends her teaching outside classroom and organises field trips for students to witness professional real estate and facilities management in practice. She encourages students to connect the management theories with real life practice. The activities have enjoyed great popularity among students.

She has been trained to conduct independent research for a number of funded research projects. During her time as a Postdoctoral Fellow, she had attained abundance of team-based consultancy projects entitled as Development of The Hong Kong Green Building Product Labelling Scheme funded by Hong Kong Green Building Council and Establishing a Hong Kong Based Carbon Labelling Framework for Construction Materials funded by Hong Kong Construction Industry Council. The experience of working closely with different researchers and stakeholders from the real estate and construction industry have enabled her to develop the rapport within a team that is necessary to successfully achieving meaningful results in research projects, as well as for understanding green practices in the real estate and construction industry in Hong Kong. Currently, she is working on one industry-based project funded by Hong Kong Institute of Surveying, entitled as The Effective Use of Web-based Tool for Property Management Companies in Hong Kong, and a Small Funding Project by HKU, entitled A Social Network and BIM Enabled Collaboration System for Residential Building Refurbishment. She has engaged in a number of research areas, including facilities management, service outsourcing, strategic management in property and facilities management, sustainability in hotel management, sustainable tourism management etc. She has committed considerable effort to publishing academic papers in renowned academic journals in real estate and built environment studies, including International Journal of Strategic Property Management, Habitat International, the International Journal of Supply Chain Management, Facilities, etc.

Teaching Areas

Hospitality Facilities Planning and Management
Specialty Tourism
Mastering Service Excellence
Facilities Development and Management
Revitalisation of Historic Buildings in Hong Kong

Research Interests

Corporate Real Estate Management
Facilities Management
Urban Redevelopment and Revitalisation

Tian, Jenny Jie


Dr. Jenny Tian is a Senior Lecturer at School of Hotel and Tourism Management (SHTM), The Chinese University of Hong Kong (CUHK). Currently she serves as Programme Director, MSc in Management of Real Estate and Hospitality Assets. Dr. Tian joined SHTM in 2007 after obtaining her PhD in Business Administration from Marshall School of Business, University of Southern California, US. She also had an MPhil degree in Management from CUHK. Before that she had obtained a Bachelor’s and a Master’s degree in Economics from Shanghai University of Finance and Economics (SUFE), China. She previously worked at SUFE and City University of Hong Kong. Currently she teaches strategy, human resource management, and organisational behaviour courses at SHTM. Her research primarily focuses on the effects of executives’ and directors’ human and social capital on corporate governance, CEO succession, merger & acquisition decisions, and corporate performance.

Teaching Areas

Strategic Management
Organisational Behavior
Human Resource Management

Research Interests

Corporate Governance
Board of Directors
Top Management Teams
Strategic Change

Wan, Lisa C.


Prof. Lisa C. Wan is an Associate Professor of School of Hotel and Tourism Management at The Chinese University of Hong Kong (CUHK) Business School and the Director for the Centre for Hospitality and Real Estate Research. She was the recipient of the Vice-Chancellor’s Exemplary Teaching Award 2017 presented by CUHK, the Faculty Teaching Excellence Award 2017 and the Faculty Teaching Merit Award 2012-2017 presented by CUHK Business School.

Prof. Wan’s research interests include services marketing and service failure, consumer reactions to service robots and technologies, cross-cultural consumer behavior, and consumer green behaviors. Her works has appeared in the top-tier Marketing and Hospitality journals, including Journal of Consumer Research, Journal of International Marketing, Journal of the Association for Consumer Research, Journal of Business Research, Annals of Tourism Research, International Journal of Hospitality Management, and Journal of Hospitality and Tourism Research etc. She reviews for major Marketing and Hospitality journals, including Journal of Consumer Research, Journal of Retailing, European Journal of Marketing, Journal of Business Research, International Journal of Hospitality Management, and Journal of Hospitality and Tourism Research.

Prof. Wan teaching interests include Strategic Brand Management, Theory Construction for the Hospitality and Real Estate Industries, and Services Marketing. She served as a judge for The Hong Kong Corporate Branding Award 2010-2012. She also provides consultancy services to external organizations.

Teaching Areas

Strategic Brand Management
Theory Construction for the Hospitality Industries
Seminar in Research Issues in Hospitality, Tourism and Real Estate

Research Interests

Services Marketing and Service Failure
Cross-cultural Consumer Behaviour
Consumer Decision Making
Online Consumer Behaviour

  • Grants
    • “When Attractive Service Providers Make Mistakes: Who Will Be More Dissatisfied?”, awarded by Research Grants Council (RGC) of Hong Kong, 2015-2018 (Principal Investigator)
    • “The Influence of Incidental Similarity on Consumers’ Causal Attributions and Reactions to Observable Service Failures Across Cultures”, awarded by Research Grants Council (RGC) of Hong Kong, 2014-2017 (Principal Investigator)
    • “Consumer Reactions to Attractive Service Providers: Approach or Avoid?”, awarded by Research Grants Council (RGC) of Hong Kong, 2013-2016 (Principal Investigator)
    • “Incidental Emotion as Antecedent of Attribution in Service Failure Context”, General Research Fund,  awarded by Research Grants Council (RGC) of Hong Kong, 2013-2016 (Co-investigator)
    • “Halting Wasteful Consumption: The Differential Impact of Guilt and Shame”, Competitive Research Funding Schemes for the Local Self-financing Degree Sector 2016/17 (Faculty Development Scheme), awarded by Research Grants Council (RGC) of Hong Kong (Co-investigator)
  • Awards & Honours
    • Vice-Chancellor’s Exemplary Teaching Award 2017, The Chinese University of Hong Kong
    • Faculty Teaching Excellence Award, CUHK Business School, The Chinese University of Hong Kong, 2016-17
    • Faculty Teaching Merit Award, CUHK Business School, The Chinese University of Hong Kong, 2015-16
    • Faculty Teaching Merit Award, CUHK Business School, The Chinese University of Hong Kong, 2014-15
    • Faculty Teaching Award, CUHK Business School, The Chinese University of Hong Kong, 2013-14
    • Faculty Teaching Award, CUHK Business School, The Chinese University of Hong Kong, 2012-13
    • Best Paper Award for Consumer Behaviour and Marketing Track 2013, Academy of International Business Southeast Asia Regional Conference