Tse, Florence


Ms. Florence Tse is an accomplished HR leader with extensive and diverse experience in HR and organisational management working in the financial industry, public sector both in Hong Kong and Canada, technologies and innovation multinational corporations.

Having worked in the human resources function for over 30 years, Ms. Tse has been actively involved in human resources as a generalist, with outstanding accomplishments in organisational capability and leadership development, rewards, employee engagement, organisational effectiveness and regional resources management (particularly on talent management for business growth in Asia). Pioneer in developing and implementing in-house coaching and mentoring programmes in 2007, she has unlocked the potentials of individuals through coaching and on-the-job experience. In addition, she has been successful in mentoring and coaching leaders/talents, building high performance teams to achieve business objectives.

As a result of the in-house coaching/mentoring programme: business performance on Sales was 18% above the target; taking up 11% of the global total; EBIT – 116%; Corporate Functions made saving of 8.5% vs the stretched target of 2%; a strong leadership team of 3 business leaders and corporate functional managers was formed; talent movement rate was 30% vs target of 20%; talent retention rate was kept at 86% per annum; Engagement Index was increased by 14% reaching the HP (high performance organisation) Norm. Coaching was then sustained till now. Meanwhile, Ms. Tse was recognised and awarded as the “Best HR Leader” 2008 in Hong Kong; while her team was awarded as the best HR team globally in the company.

Believing in real business partnering, Ms. Tse initiated the “account servicing” model of HR Managers with customised support to business teams on their people management. Meanwhile, with her regional and global experience, Ms. Tse provides strategic inputs and actions to drive business goals and HR transformation to speed up the necessary changes in the technology era.

She is also recognised as the best internal facilitator for Change Management, Accelerate Individual & Team Performance, Cultural Changes, Insights, and Talent/Leadership Development programmes.

  • Academic/ Professional Services

    Previous Employment

    Ms. Tse has been a major HR contributor and core executive member serving various MNC including Royal Philips, Aetna International Inc., Workers’ Compensation Board (Ontario, Canada), Standard Chartered Bank, Lloyds Bank Asia, Canadian Imperial Bank of Commerce Asia, HSBC and HK Government.

    Her recent employment was dual headed as Country General Manager, HK and Head of HR for Philips.

    Professional Areas of Expertise

    HR leadership, strategic and organisational design & restructuring; managing change for success and delivery, people development, talent management & succession, executive & performance coaching, professional mentoring, mindset and cultural change facilitation.

    She is passionate about bringing the best out of people for individual growth and organisation success. She provides voluntary career coaching and counselling to graduates and high school students.

    She is certified trainer on Insights, MBTI, DISC, Assessment Centre, Accelerating Individual/Team Performance.

    To contribute to the community, Ms. Tse shares her experience, insights and knowledge by delivering talks in various human resources forums/ events in Hong Kong, Singapore, Malaysia, and Indonesia; as well as in MBA/EMBA classes of universities in Hong Kong (including HKU, HKUST, CUHK, City University, Poly University, Institute of Vocational Education) and Hong Kong Council of Social Services.

Chan, David


Prof. David Chan has over 30 years’ extensive hotel experience with Peninsula, Regent, Marriott and Hyatt with several senior international assignments. He had been the General Manager of Grand Hyatt Guangzhou since 2009 and later the Area Vice President of Hyatt International, also overseeing Park Hyatt Guangzhou, Hyatt Regency Chongqing, Hyatt Regency Dongguan, Hyatt Regency Guiyang, Park Hyatt Sanya Sunny Bay, Grand Hyatt Sanya Haitang Bay, and the pre-opening of Andaz Sanya Sunny Bay.

Teaching Area and Research Interest

Hotel and Tourism Management

Tsui, Anna Po-yung


Dr. Anna P.Y. Tsui received her PhD degree from The University of Hong Kong’s business school. She is now a Senior Lecturer in Department of Management of The Chinese University of Hong Kong. Her teaching interests include management, business strategy, and human resource management with specialist subjects in relation to human resource management. In addition, she engages research in the areas of human resource management, labour law and industrial relations, corporate social responsibility as well as higher education management issues. From time to time, she also conducts training for organisations on various topics of interest. Before working as an academic, she was a veteran HR professional in business sectors such as electronics manufacturing, public utility, and hospital organisations. She was mainly a generalist responsible for a wide spectrum of HR activities.

Teaching Areas

Human Resource Management
Strategic Management
General Management

Research Interests

Human Resource Management
Industrial Relations
Higher Education Issues

Wong, Chi-sum


Prof. Chi-sum Wong was born in Hong Kong and graduated from the Faculty of Business Administration of The Chinese University of Hong Kong (CUHK). He received his PhD from Department of Organisational Behaviour and Human Resources Management of Purdue University in the US. He joined the Department of Management of CUHK in 1990 and he is now a Professor.

Prof. Wong has published and presented more than one hundred and eighty articles in academic journals and international conferences. His co-authored article concerning employee trust in Chinese joint ventures published in 2002 was selected by Emerald Management Review as one of the best 50 management articles among the 20,000 articles published in the same year around the world, and another article on localisation of human resources in mainland China was selected as one of the five best papers in the international human resource management area in 2009 by the Academy of Management.

Prof. Wong has served the editorial board of various journals such as the Academy of Management Journal, International Journal of Business Studies, Journal of Occupational and Organizational Psychology, Journal of World Business, and Asia Pacific Journal of Management.

Prof. Wong has conducted research for the United Nations Centre for Regional Development and the Employers’ Federation of Hong Kong, and has served as consultant and trainer for private organisations, the World Bank, and various Government and social agencies in the People’s Republic of China (PRC), Taiwan, Macau, and Hong Kong.

Teaching Areas

Organisational Behaviour
Human Resource Management

Research Interests

Job Analysis
Job Design
Performance Appraisals
Job Evaluation
Decision Making
Application of Structural Equation Modelling

  • Grants
    • “Development, Validation, and Application of an EQ Model in the Work Place”, awarded by Research Grants Council, 2000-2004
    • “Development, Validation, and Application of an EQ Model in the Work Place (情緒智能在工作環境的模型發展與應用)”, Earmarked Grants awarded by Research Grants Council, 2000-2003
    • “Localisation of Expatriate Positions in the PRC”, awarded by Research Grants Council, 2000-2003

Hong, Ying-yi


A globally-renowned expert on culture and cognition, multicultural identity and intergroup relations, Prof. Ying-yi Hong is no stranger to multiculturalism, having grown up in colonial-era Hong Kong, where she absorbed both Chinese and Western influences. Prof. Hong received her PhD from Columbia University and previously taught at the Hong Kong University of Science and Technology, University of Illinois at Urbana-Champaign, and Nanyang Technological University in Singapore. Her research reflects her global experiences. The editor of over ten books, including The Oxford Handbook of Multicultural Identity, which won the 2015 Ursula Gielen Global Psychology Book Award, Prof. Hong has published over 120 journal articles and book chapters and her work has been cited widely in the fields of psychology, business and education. She has received several awards for her pioneering work, including the Otto Klineberg Intercultural and International Relations Award in 2001, International Society for Self and Identity Outstanding Early Career Award in 2004, and Nanyang Award for Research Excellence in 2013. Prof. Hong was elected Global Expert of 千人计划, and Fellow of the Association for Psychological Science (APS) and the Center for Advanced Study in the Behavioral Sciences (CASBS) at Stanford University.

Teaching Areas

Global Marketing Management
Design and Innovation Management
Advanced Cultural Psychology for Business Research
Advanced Social Psychology for Business Research

Research Interests

Culture and Cognition
Intergroup Relations
Behavioural Decision Making
Cultural Neuroscience

  • Grants
    • “Culture, diversity, and financial market bubbles: How does global vs. local processing impact investment decision making?”, General Research Fund awarded by Hong Kong Research Grant Council with HK$996,596, 2016-2019 (Principal Investigator)
    • “Dynamics of Creativity and Entrepreneurship: The Role of Identity and Passion”, awarded by Academic Research Fund (AcRF) Tier 1 of the Ministry of Education, Singapore, 2015-2017
    • “Gene and Culture: Genetic Influences on Individual’s Multicultural Experience and Epigenetic Changes”, awarded by Academic Research Fund (AcRF) Tier 1 of the Ministry of Education, Singapore, 2013-2016
    • “Discovering the Cognitive and Neurological Basis of Cultural Competence”, Academic Research Fund (AcRF) Tier 2 of the Ministry of Education, Singapore, 2012-2015
  • Awards & Honours
    • Fellow, Center for Advanced Study in the Behavioral Sciences (CASBS) at Stanford University, 2018
    • Nanyang Award of Research Excellence, Nanyang Technological University, 2013
    • Global Expert, 千人计划, People’s Republic of China, 2012
    • Fellow, Association of Psychological Science (APS), 2005
    • Outstanding Early Career Award, International Society for Self and Identity, 2003
    • Otto Klineberg Intercultural and International Relations Award, Society for the Psychological Study of Social Issues, 2001
  • Academic/Professional Services
    • Coordinator of China Studies (University Research Strategy), CUHK
    • Associate Director of Hong Kong Institute of Asia-Pacific Studies, CUHK
    • Co-convenor of Global China Research Programme, CUHK

Kwong, Jessica Yuk-yee

Teaching Areas

Consumer Behaviour
Service Marketing
Marketing Management
Research Methodology

Research Interests

Affect and Motivation
Consumer and Managerial Judgment and Decision Making
Justice Perceptions
Personality and Individual Differences

  • Grants
    • “Affective forecasts and responses as inputs for goal pursuits”, General Research Fund awarded by Research Grants Council, 2015-2018
    • “The Influence of Counterfactual Thoughts on Consumer Responses to Negative Consumptions”, General Research Fund awarded by Research Grants Council, 2010-2011
    • “Consumers repurchase decisions after joining a loyalty program: (I) Perceptions of progress in loyalty programs: Can the eye fool the mind? (II) When more becomes less: On the psychology of program completion and reward redemption”, Earmarked Grants awarded by Research Grants Council, 2008-2009
    • “Escalation of Commitment: A Regret Perspective”, Earmarked Grants awarded by Research Grants Council, 2004-2007

Chiu, Jimmy Chi-ming


Mr. Jimmy Chiu is now Senior Lecturer of Department of Management of The Chinese University of Hong Kong (CUHK) Business School. He earned his BSc in Business (Finance and Economics) and MA in Training and Development from the University of Minnesota, US, and MPhil in Management from CUHK. After teaching for 3 years at the City University of Hong Kong, Mr. Chiu joined the Department of Management of CUHK in 1999. Mr. Chiu’s duty at CUHK has been mainly teaching. Since 1999, he has taught Principles of Management, Organisational Behaviour, and Training and Development to undergraduate business students. He has held management and training workshops for civil servants as well as human resource managers. From 2001 to 2003, Mr. Chiu served as the Associate Director of Undergraduate Programmes of CUHK Business School; and from 2009 to 2011, as Associate Director of the Global Business Studies Programme.

Teaching Areas

Principles of Management
Training and Development

Research Interests

Leadership Studies
Cross-cultural Concerns in Organisational Behaviour

Gao, Jack Q.


Dr. Jack Q. GAO is Founding Partner and CEO of Beijing TDFT Co., who started and operates “Smart Cinemas”, the movie cinema services on mobile devices. During 2015-2017, Dr. Gao as Group Senior Vice President and CEO of International Investments and Operations, worked for Wanda Cultural Industry Group. Besides, Dr. Gao was also Interim CEO of Legendary Entertainment during 2017.

Previously, Dr. Gao was Senior Vice President for News Corporation and Twenty-First Century Fox, Inc. (NYSE: NWS, 2006-2014). His roles included serving as CEO, NWS China Investments (2010-2014); CEO, Star TV China Co. (2006-2010); Chairman, MySpace China (2007-2010) and Chief Representative, NWS Beijing Representative Office (2006-2014). Earlier, Dr. Gao was President and General Manager of Microsoft China (NASDAQ: MSFT), General Partner of Walden International, a leading venture capital firm in U.S., and Corporate Vice President and President of Emerging Geographies for Autodesk Inc. (NASDAQ: ADSK), where he directed all operations in Greater China and India.

Today, Dr. Gao is on the AFI (American Film Institute) Board of Trustees and also on the board of AGTech Holding Ltd. (HKEX: 08279) and Vantone Holding Co. Ltd. (CN:600624). Previously Dr. Gao was the board director of AMC Entertainment Holdings, Inc. (NYSE: AMC), Legendary Entertainment, France’s EuropaCity, British Sunseeker International, Switzerland Infront Sports & Media AG, World Triathlon Corporation and Phoenix Satellite TV Holding Ltd. (HKEX: 02008). Dr. Gao graduated from the Harbin Institute of Technology and the University of California, Los Angeles with B.S., M.S. and Ph.D. Degrees in Engineering and has been an Adjunct Professor at The Chinese University of Hong Kong Business School since 2011.

Teaching Area

Doing Business in China

Research Interests

New Business Management
Doing Business with China

  • Academic/Professional Services

    Previous Employment

    As Senior Vice President of News Corporation (NYSE: NWS, NWS.A; ASX: NWS, NWSLV), CEO of News Corporation China Investments (2010-present), CEO of Star TV (2006-2010) and Chief Representative of News Corporation Beijing Representative Office since 2006, Dr. Jack Gao is responsible for News Corporation’s strategy, government relations, business developments, strategic investments and Star TV’s overall operations in China.

    Prior to joining NWS, Dr. Gao served for more than three years as Vice President, Apac Emerging Geography for Autodesk Inc. (NASDAQ: ADSK), where he directed all operations in Greater China and India. In addition, he chaired the Corporate Emerging Market Taskforce (China, India, Brazil and Russia). Autodesk China was recognized by China IT media as one of the most successful multi-national companies in the country. Before 2003, Dr. Gao was General Partner of Walden International, a leading venture capital firm in USA.

    During 1999 and 2002, Dr. Gao was President and General Manager of Microsoft (China) Co. (NASDAQ: MSFT), Ltd, He helped shape, implement and direct Microsoft’s business development strategy, sales & marketing, government relations, overall business and financial administration including human resources operations in mainland China. Sales revenue in China was tripled under Dr. Gao’s leadership.

    In January 1995, Dr. Gao was named Autodesk’s first Regional Director, Greater China, and General Manager for Mainland China.. Before joining Autodesk, he was the International Distributor Manager for Asia (Japan, Korea, Taiwan, Mainland China and HK) in MSC/PDA, based in Los Angeles, with responsibility for driving sales channel development and regional sales revenue. Prior to MSC/PDA, he worked for CSAR Corp. in Los Angeles, as Senior Researcher in R&D since 1989.

    Prior to CSAR and his graduate studies in the USA, Dr. Gao was appointed Assistant Professor in Engineering as a faculty member of the Harbin Institute of Technology in China.

    Recognition of Dr. Gao’s accomplishments: In 2000, honored as one of the Top Ten Most Influential IT Manager in China, by China Computer News; designated Multinational Outstanding Professional in 2001 by China News; selected as one of Top 10 Manufacture Information Leaders in 2004 by eWorks; named Top Executive of China Software Companies in 2005 by China Software Association and Software World; identified as Most Valuable Manager in China in 2005 by Phoenix TV, Sina.com, Talents Magazine and Beijing Youth Daily, chosen as Cover-page Influential in China IT Industry In Last 20 Years in 2005 by China Information World; ranked among the Top 10 Most Outstanding Media Chinese Talents in the World in 2008 by Asia-Pacific Economic Event; praised as Best Professional Manager in the Decade in 2010 by China IT Manage and conferred Outstanding Contribution Award in 2011 by US-China (USCN) Business Association.

    Dr. Gao is on the Boards of Phoenix Television (SEHK: 2008), Tianji Media Group, Beijing Vantone Industrial Co. Ltd. (CN Stock code: 600246,), Global Financial Technology, Digu.com, Bona Film Group (NASDAQ: bona) and Advisor Board of China Broadband Capital, Center BiG of Chinese University of Hong Kong and R&D center of China Int’l Communications.

Iun, Joyce Sio-kun


Dr. Joyce Iun is a Professional Consultant in the Department of Management. Dr. Iun is a DBA (Doctorate of Business Administration) graduate from The Hong Kong Polytechnic University (PolyU). She received her MBA from the University of East Asia (Macau), BBA (with distinction) from the University of Hawaii (US), and Diploma in Public Administration from the University of Lisbon (with distinction) (Portugal). She has had over twenty-five years of experience in training and human resources management in the PRC, Hong Kong, and Macau. She has worked for public and private organisations including Henderson Land Group, K.Wah Group, Hong Kong and Shanghai Hotels, Shanghai American Club, Social Services in Toronto, Macau Management Association, and Tourism Department of Macau SAR Government. After her doctoral studies in 2005, she has taught MBA and MSc courses in PolyU. From 2007 to now, she has been teaching CUHK’s undergraduate and MBA programmes. Her research works have been accepted by Journal of Organisational Behaviour, Group and Organisation Management, International Journal of Hospitality Management, Academy of Management Conference, Asia Academy of Management Conference, and Society for Industrial Organisational Psychology Conference. In recent years, she has received multiple grants from CUHK in developing e-learning materials for teaching, corporate training and career coaching and counselling.

Teaching Areas

Principles of Management
Human Capital Management
Organisational Behaviour
Leadership Development
Consultancy and Change Management
Leading Organisations

Research Interests

Human Resource Management
Organisational Behaviour

Lai, John Hon-weng


Dr. John Lai received his PhD from School of Management, University of New South Wales (UNSW), Australia. He is currently the Director of Master of Science in Management and Assistant Dean (Undergraduate Studies) of The Chinese University of Hong Kong (CUHK) Business School. He previously served as the Director of Global Business Programmes – Global Business Studies (GBS) and International Business & Chinese Enterprise (IBCE) at CUHK. His research interests are innovation in services, networks, and knowledge transfer. He is the recipient of the 2018 University Education Award, twice recipient of the Vice-Chancellor Exemplary Teaching Award in 2014 and 2010, Faculty Outstanding Teaching Award, CUHK Business School (2014, 2011, and 2009), Faculty Teaching Merit Award (2015-2017), CUHK; and Teaching Excellence Award (2004/2005), City University of Hong Kong.

Teaching Areas

International Business
Issues in Asian Business
Asian Business

Research Interests

Knowledge Transfer
Service Innovation

  • Awards & Honours
    • University Education Award, The Chinese University of Hong Kong, 2018
    • Faculty Teaching Merit Award, CUHK Business School, The Chinese University of Hong Kong, 2014-2015
    • Vice-Chancellor’s Exemplary Teaching Award, The Chinese University of Hong Kong, 2014
    • Faculty Outstanding Teaching Award, CUHK Business School, The Chinese University of Hong Kong, 2013-2014
    • Faculty Outstanding Teaching Award, CUHK Business School, The Chinese University of Hong Kong, 2010-2011
    • Vice-Chancellor’s Exemplary Teaching Award, The Chinese University of Hong Kong, 2010
    • Faculty Outstanding Teaching Award, CUHK Business School, The Chinese University of Hong Kong, 2009
    • Teaching Excellence Award (TEA), City University of Hong Kong, 2005
    • BBA First Year Tutorial Instruction Award, Faculty of Business, City University of Hong Kong, 2004