{"id":17228,"date":"2024-06-20T10:00:14","date_gmt":"2024-06-20T02:00:14","guid":{"rendered":"https:\/\/www.bschool.cuhk.edu.hk\/chi\/?p=17228"},"modified":"2025-11-04T18:25:09","modified_gmt":"2025-11-04T10:25:09","slug":"ai-vs-humans-who-wins-in-handling-service-rejections","status":"publish","type":"post","link":"https:\/\/www.bschool.cuhk.edu.hk\/chi\/ai-vs-humans-who-wins-in-handling-service-rejections\/","title":{"rendered":"\u4eba\u5de5\u667a\u80fd vs. \u4eba\u985e\uff1a\u8ab0\u8f03\u9069\u5408\u8655\u5411\u9867\u5ba2\u8aaa\u300c\u4e0d\u300d\uff1f"},"content":{"rendered":"

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\"chatbots\"
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\u5e36<\/strong>\u611f<\/strong>\u60c5<\/strong>\u9053\u6b49\u6216<\/strong>\u7522\u751f\u53cd\u6548\u679c<\/strong><\/h3>\n

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\"chatbots-service-rejection\"
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