{"id":46597,"date":"2022-03-30T10:00:19","date_gmt":"2022-03-30T02:00:19","guid":{"rendered":"https:\/\/www.bschool.cuhk.edu.hk\/chi\/?p=10950"},"modified":"2026-09-17T19:53:26","modified_gmt":"2026-09-17T11:53:26","slug":"can-robots-be-used-to-obtain-honest-customer-feedback","status":"publish","type":"post","link":"https:\/\/www.bschool.cuhk.edu.hk\/chi\/can-robots-be-used-to-obtain-honest-customer-feedback\/","title":{"rendered":"\u6a5f\u68b0\u4eba\u80fd\u88ab\u7528\u4ee5\u7372\u53d6\u5ba2\u6236\u8aa0\u5be6\u7684\u53cd\u994b\u55ce\uff1f"},"content":{"rendered":"<p>\u8a66\u60f3\u50cf\u4e00\u4e0b\uff0c\u4f60\u524d\u5f80\u4e00\u5bb6\u65b0\u9910\u5ef3\u8a66\u98df\uff0c\u4f46\u4ed6\u5011\u7684\u98df\u7269\u5e73\u5e73\u7121\u5947\uff0c\u4e0d\u8db3\u4ee5\u5438\u5f15\u4f60\u518d\u6b21\u5149\u9867\u3002\u7576\u4f60\u7d50\u8cec\u6642\uff0c\u4f8d\u61c9\u751f\u554f\uff1a \u300c\u4eca\u5929\u7684\u98df\u7269\u60a8\u6eff\u610f\u55ce\uff1f\u300d \u4f60\u6703\u5426\u8aa0\u5be6\u5730\u56de\u7b54\uff1a \u300c\u5514\uff0c\u5f88\u4e00\u822c\uff0c\u6211\u4e0d\u6703\u518d\u4f86\u3002\u300d \u9084\u662f\u4f60\u6703\u8f03\u50be\u5411\u8aaa\uff1a\u300c\u6eff\u610f\uff0c\u4e0d\u932f\u3002\u300d\u4f86\u96b1\u85cf\u4f60\u7684\u771f\u5be6\u611f\u53d7\uff1f\u82e5\u7136\u5c0d\u65b9\u662f\u4e00\u90e8\u670d\u52d9\u578b\u6a5f\u68b0\u4eba\u800c\u4e0d\u662f\u771f\u4eba\u5462\uff1f\u4f60\u6703\u5426\u6709\u4e0d\u4e00\u6a23\u7684\u56de\u61c9\uff1f<\/p>\n<p>\u4e0d\u8ad6\u5ba2\u6236\u53cd\u6620\u7684\u610f\u898b\u662f\u5426\u6709\u5efa\u8a2d\u6027\uff0c\u5b83\u5c0d\u65bc\u4e86\u89e3\u5ba2\u6236\u5982\u4f55\u8a55\u50f9\u670d\u52d9\u8cea\u7d20\u63d0\u4f9b\u4e86\u91cd\u8981\u7684\u555f\u793a\u3002\u5c24\u5176\u662f\u9762\u5c0d\u9762\u7684\u53cd\u994b\u5141\u8a31\u63d0\u4f9b\u670d\u52d9\u7684\u4e00\u65b9\u5728\u7576\u4e0b\u4fbf\u80fd\u6ce8\u610f\u5230\u554f\u984c\uff0c\u5f9e\u800c\u80fd\u5920\u5728\u95dc\u9375\u6642\u523b\u5373\u6642\u4f5c\u51fa\u88dc\u6551\uff0c\u4ee5\u7559\u4f4f\u5ba2\u6236\u3002\u7136\u800c\uff0c\u8a31\u591a\u9152\u5e97\u53ca\u9910\u5ef3\u90fd\u8a8d\u70ba\uff0c\u8981\u6709\u6548\u5730\u7372\u5f97\u5ba2\u6236\u7576\u9762\u7684\u53cd\u994b\u4e26\u975e\u6613\u4e8b\uff0c\u5b83\u5011\u5be7\u9858\u4f9d\u8cf4\u96fb\u5b50\u90f5\u4ef6\u3001\u7db2\u4e0a\u8a55\u5206\u5e73\u53f0\u53ca\u793e\u4ea4\u5a92\u9ad4\u7b49\u7db2\u4e0a\u6e20\u9053\u3002\u96d6\u7136\u901a\u904e\u9019\u4e9b\u65b9\u6cd5\u6536\u96c6\u5230\u610f\u898b\u6709\u5176\u91cd\u8981\u7684\u50f9\u503c\uff0c\u4f46\u5546\u5bb6\u5728\u6536\u5230\u6b64\u985e\u670d\u52d9\u904e\u5f8c\u7684\u53cd\u994b\u6642\uff0c\u5df2\u932f\u904e\u4e86\u5728\u73fe\u5834\u89e3\u6c7a\u554f\u984c\u7684\u6642\u6a5f\u3002\u518d\u8005\uff0c\u5927\u591a\u6578\u4e0d\u6eff\u610f\u7684\u9867\u5ba2\u90fd\u4e0d\u6703\u4f5c\u51fa\u6295\u8a34\uff0c\u800c\u662f\u628a\u4e0d\u6eff\u4e4b\u60c5\u53e3\u53e3\u76f8\u50b3\uff0c\u6216\u4e7e\u8106\u4e0d\u518d\u5149\u9867\u3002\u90a3\u9ebc\uff0c\u9910\u98f2\u9152\u5e97\u696d\u754c\u5982\u4f55\u624d\u80fd\u628a\u63e1\u6642\u6a5f\u7372\u53d6\u66f4\u591a\u7684\u5ba2\u6236\u610f\u898b\u4ee5\u63d0\u5347\u670d\u52d9\u8cea\u7d20\uff1f<\/p>\n<p>\u9762\u5c0d\u9019\u500b\u554f\u984c\uff0c\u76ee\u524d\u6b63\u5728\u9032\u884c\u7684\u4e00\u9805\u7814\u7a76\u63d0\u51fa\u4e86\u4e00\u7a2e\u6536\u96c6\u56de\u994b\u610f\u898b\u7684\u65b0\u65b9\u6cd5\uff1a\u670d\u52d9\u578b\u6a5f\u68b0\u4eba\u3002\u9019\u9805\u65b0\u7814\u7a76\u7531\u9999\u6e2f\u4e2d\u6587\u5927\u5b78\uff08CUHK\uff09\u9152\u5e97\u53ca\u65c5\u904a\u7ba1\u7406\u5b78\u9662<a href=\"https:\/\/www.bschool.cuhk.edu.hk\/staff\/wan-lisa-c\/\" target=\"_blank\" rel=\"noopener\">\u5c39\u632f\u82f1<\/a>\u526f\u6559\u6388\u548c\u6211\uff0c\u806f\u540c\u9999\u6e2f\u4eba\u5de5\u667a\u80fd\u53ca\u6a5f\u68b0\u4eba\u516c\u53f8<a href=\"https:\/\/www.hansonrobotics.com\" target=\"_blank\" rel=\"noopener\">Hanson Robotics<\/a>\u3001<a href=\"https:\/\/www.themirahotel.com\/hong-kong\/en\/offers\/rooms-suites\/\" target=\"_blank\" rel=\"noopener\">The Mira Hong Kong<\/a>\u00a0 \u9152\u5e97\u5408\u4f5c\u9032\u884c\u3002\u7e3d\u9ad4\u800c\u8a00\uff0c\u5ba2\u6236\u7684\u53cd\u994b\u884c\u70ba\u4e3b\u8981\u53d7\u793e\u4ea4\u52d5\u6a5f\u6216\u8003\u616e\u4e4b\u5f71\u97ff\uff0c\u4f8b\u5982\uff0c\u793e\u4ea4\u4e0a\u7684\u76f8\u4e92\u6027\u4fc3\u4f7f\u9867\u5ba2\u5728\u5c0d\u670d\u52d9\u611f\u5230\u6eff\u610f\u6642\u7d66\u4e88\u610f\u898b\u56de\u994b\uff1b\u53cd\u4e4b\uff0c\u540c\u7406\u5fc3\u5247\u6703\u6291\u5236\u5ba2\u6236\u5728\u4e0d\u6eff\u610f\u6642\u53cd\u6620\u610f\u898b\u3002\u6211\u5011\u8a8d\u70ba\uff0c\u670d\u52d9\u578b\u6a5f\u68b0\u4eba\u4f5c\u70ba\u4e00\u500b\u4e0d\u5177\u610f\u8b58\u7684\u4e3b\u9ad4\uff0c\u5176\u61c9\u7528\u6216\u6703\u9006\u8f49\u9019\u7a2e\u898f\u5f8b \u2014 \u5ba2\u6236\u5728\u6eff\u610f\u6642\u4e0d\u592a\u6703\u4f5c\u51fa\u53cd\u994b\uff1b\u4f46\u5728\u4e0d\u6eff\u610f\u6642\u5247\u66f4\u53ef\u80fd\u6703\u63d0\u51fa\u56de\u994b\u610f\u898b \u2014 \u56e0\u70ba\u5728\u5ba2\u6236\u8207\u6a5f\u68b0\u4eba\u7684\u4e92\u52d5\u4e2d\uff0c\u793e\u4ea4\u52d5\u6a5f\u6216\u8003\u616e\u7684\u5f71\u97ff\u61c9\u8a72\u76f8\u5c0d\u8f15\u5fae\u3002<\/p>\n<figure id=\"attachment_10955\" aria-describedby=\"caption-attachment-10955\" style=\"width: 1254px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10955 size-full\" src=\"https:\/\/www.bschool.cuhk.edu.hk\/chi\/wp-content\/uploads\/robot-1.jpeg\" alt=\"\" width=\"1254\" height=\"837\" srcset=\"https:\/\/www.bschool.cuhk.edu.hk\/chi\/wp-content\/uploads\/robot-1.jpeg 1254w, https:\/\/www.bschool.cuhk.edu.hk\/chi\/wp-content\/uploads\/robot-1-600x400.jpeg 600w, https:\/\/www.bschool.cuhk.edu.hk\/chi\/wp-content\/uploads\/robot-1-1200x801.jpeg 1200w, https:\/\/www.bschool.cuhk.edu.hk\/chi\/wp-content\/uploads\/robot-1-768x513.jpeg 768w\" sizes=\"auto, (max-width: 1254px) 100vw, 1254px\" \/><figcaption id=\"caption-attachment-10955\" class=\"wp-caption-text\">\u9019\u9805\u65b0\u7814\u7a76\u65e8\u5728\u4e86\u89e3\u9910\u98f2\u9152\u5e97\u696d\u662f\u5426\u80fd\u5920\u4f7f\u7528\u6a5f\u68b0\u4eba\u5728\u95dc\u9375\u6642\u523b\u7372\u5f97\u66f4\u591a\u5ba2\u6236\u53cd\u994b\uff0c\u5f9e\u800c\u6539\u5584\u670d\u52d9\u3002<\/figcaption><\/figure>\n<h3><strong>\u73fe<\/strong><strong>\u5be6\u4e16\u754c<\/strong><strong>\u4e2d\u7684\u5be6\u8e10<\/strong><\/h3>\n<p>\u70ba\u4e86\u6aa2\u9a57\u4ee5\u4e0a\u7684\u5047\u8a2d\uff0c\u6211\u5011\u57282021\u5e74\u590f\u5929\uff0c\u65bcThe Mira Hong Kong\u7684\u81ea\u52a9\u9910\u5ef3Yamm\u9032\u884c\u4e86\u5be6\u5730\u6e2c\u8a66\u3002\u5be6\u9a57\u52065\u500b\u5de5\u4f5c\u5929\u9032\u884c\uff0c\u6db5\u84cb\u5348\u9910\uff08\u4e2d\u534812\u6642\u81f3\u4e0b\u53483\u6642\uff09\u548c\u665a\u9910\uff08\u4e0b\u53486\u6642\u534a\u81f3\u665a\u4e0a10\u6642\uff09\uff0c\u5171\u6709209\u4eba\u53c3\u52a0\uff0c\u4ed6\u5011\u6bcf\u4eba\u5747\u7372\u5f97\u4e00\u5f35\u9910\u98f2\u5238\u3002\u5728\u5be6\u9a57\u7684\u982d\u4e09\u5929\uff08\u9031\u4e00\u81f3\u9031\u4e09\uff09\uff0c\u6211\u5011\u5b89\u6392\u4e86\u7531Hanson Robotics\u958b\u767c\u7684\u985e\u4eba\u578b\u670d\u52d9\u578b\u6a5f\u68b0\u4ebaSophia \u8ca0\u8cac\u8207\u53c3\u52a0\u8005\u4e92\u52d5\uff1b\u800c\u5728\u9031\u56db\u3001\u9031\u4e94\u5247\u7531\u4e00\u540d\u771f\u4eba\u8077\u54e1\u8ca0\u8cac\u3002<\/p>\n<p>\u7576\u53c3\u8207\u5be6\u9a57\u7684\u4eba\u58eb\u7528\u994d\u5f8c\u6e96\u5099\u96e2\u958b\u6642\uff0c\u4ed6\u5011\u6703\u88ab\u6307\u793a\u524d\u5f80\u63a5\u5f85\u8655\u65c1\u908a\uff0c\u7ad9\u5728\u8a72\u8655\u7684\u6a5f\u68b0\u4eba\u6216\u8077\u54e1\u6703\u5411\u4ed6\u5011\u6253\u62db\u547c\uff0c\u4e26\u8a62\u554f\u4ed6\u5011\u7684\u7528\u9910\u9ad4\u9a57\u3002\u6a5f\u68b0\u4eba\u548c\u8077\u54e1\u90fd\u540d\u53ebSophia \uff0c\u800c\u4e14\u90fd\u6234\u8457\u5beb\u4e0a\u8a72\u540d\u5b57\u7684\u724c\u5b50\u3002\u5be6\u9a57\u4e2d\uff0c\u5169\u4f4dSophia \u90fd\u4e3b\u52d5\u5730\u5fb5\u6c42\u4e86\u53c3\u52a0\u8005\u7684\u53cd\u994b\uff0c\u4e86\u89e3\u4ed6\u5011\u6574\u500b\u7528\u9910\u9ad4\u9a57\u4e2d\u6700\u6eff\u610f\u53ca\u6700\u4e0d\u6eff\u610f\u7684\u90e8\u5206\u3002 \u5728\u6b64\u4e92\u52d5\u5f8c\uff0c\u53c3\u52a0\u8005\u88ab\u9080\u8acb\u586b\u5beb\u4e00\u4efd\u554f\u5377\uff0c\u70ba\u8b93\u4ed6\u5011\u5982\u5be6\u53cd\u6620\u610f\u898b\uff0c\u554f\u5377\u6a19\u660e\u6709\u95dc\u8abf\u67e5\u70ba\u5927\u5b78\u7814\u7a76\u6240\u7528\uff0c\u6240\u6536\u96c6\u5230\u7684\u56de\u61c9\u4e26\u4e0d\u6703\u8f49\u4ea4\u9910\u5ef3\u6216\u9152\u5e97\u3002 \u5728\u8abf\u67e5\u4e2d\uff0c\u53c3\u52a0\u8005\u9996\u5148\u88ab\u8981\u6c42\u5c31\u4ed6\u5011\u7528\u9910\u9ad4\u9a57\u7684\u6eff\u610f\u5ea6\u4f5c\u8a55\u5206\uff08\u6700\u4f4e1\u5206 = \u6975\u5ea6\u4e0d\u6eff\u610f\uff0c\u6700\u9ad810\u5206 = \u975e\u5e38\u6eff\u610f\uff09\u3002 \u7136\u5f8c\uff0c\u4ed6\u5011\u9700\u8981\u586b\u5beb\u4e00\u500b\u767e\u5206\u6bd4\u6578\u76ee\uff0c\u5c0d\u61c9\u4ed6\u5011\u8f03\u65e9\u524d\u5411\u6a5f\u68b0\u4eba\u6216\u8077\u54e1\u4f5c\u51fa\u53cd\u994b\u6642\u4e4b\u8aa0\u5be6\u7a0b\u5ea6\uff08\u300c\u4f60\u5728\u56de\u7b54Sophia \u6642\u6709\u591a\u8aa0\u5be6\uff1f\u300d \u6211\u8aaa\u51fa\u4e86___%\u7684\u771f\u5be6\u611f\u53d7\uff09\u3002\u8acb\u770b<a href=\"https:\/\/www.facebook.com\/watch\/?v=420685596430981\" target=\"_blank\" rel=\"noopener\">\u5f71\u7247<\/a>\u3002<\/p>\n<p>\u662f\u6b21\u8abf\u67e5\u7d50\u679c\u652f\u6301\u6211\u5011\u7684\u5047\u8a2d\uff0c\u8b49\u660e\u4e86\u6eff\u610f\u5ea6\u8f03\u4f4e\u7684\u53c3\u52a0\u8005\uff08\u8a55\u5206\u70ba5.77\u6216\u4ee5\u4e0b\uff09\u5411\u6a5f\u68b0\u4eba\u4f5c\u51fa\u7684\u53cd\u994b\u6bd4\u5411\u8077\u54e1\u6240\u4f5c\u7684\u53cd\u994b\u66f4\u8aa0\u5be6\u3002\u53e6\u4e00\u65b9\u9762\uff0c\u611f\u5230\u975e\u5e38\u6eff\u610f\u7684\u53c3\u52a0\u8005\uff08\u6eff\u610f\u5ea6\u8a55\u5206\u70ba8.30\u6216\u4ee5\u4e0a\uff09\u5411\u771f\u4eba\u6bd4\u5411\u6a5f\u68b0\u4eba\u53cd\u6620\u4e86\u66f4\u8aa0\u5be6\u7684\u610f\u898b\u3002<\/p>\n<figure id=\"attachment_10957\" aria-describedby=\"caption-attachment-10957\" style=\"width: 1384px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10957 size-full\" src=\"https:\/\/www.bschool.cuhk.edu.hk\/chi\/wp-content\/uploads\/robot-2.jpeg\" alt=\"\" width=\"1384\" height=\"910\" srcset=\"https:\/\/www.bschool.cuhk.edu.hk\/chi\/wp-content\/uploads\/robot-2.jpeg 1384w, https:\/\/www.bschool.cuhk.edu.hk\/chi\/wp-content\/uploads\/robot-2-600x395.jpeg 600w, https:\/\/www.bschool.cuhk.edu.hk\/chi\/wp-content\/uploads\/robot-2-1200x789.jpeg 1200w, https:\/\/www.bschool.cuhk.edu.hk\/chi\/wp-content\/uploads\/robot-2-768x505.jpeg 768w\" sizes=\"auto, (max-width: 1384px) 100vw, 1384px\" \/><figcaption id=\"caption-attachment-10957\" class=\"wp-caption-text\">\u7d50\u679c\u986f\u793a\uff0c\u8207\u771f\u4eba\u8077\u54e1\u76f8\u6bd4\uff0c\u6eff\u610f\u5ea6\u8f03\u4f4e\u7684\u53c3\u8207\u8005\u5411\u6a5f\u68b0\u4eba\u63d0\u4f9b\u4e86\u66f4\u8aa0\u5be6\u7684\u53cd\u994b\u3002<\/figcaption><\/figure>\n<h3><strong>\u670d\u52d9\u578b\u6a5f<\/strong><strong>\u68b0<\/strong><strong>\u4eba\u7684\u65b0\u89d2\u8272\uff1f<\/strong><\/h3>\n<p>\u6211\u5011\u9019\u9805\u7814\u7a76\u7684\u77ed\u671f\u610f\u7fa9\u5728\u65bc\u63a2\u7d22\u904b\u7528\u5148\u9032\u670d\u52d9\u79d1\u6280\u7372\u53d6\u5ba2\u6236\u53cd\u994b\u5728\u71df\u904b\u4e0a\u6240\u5e36\u4f86\u7684\u512a\u52e2\u3002\u57282021\u5e74\u75ab\u60c5\u8f03\u70ba\u5e73\u7a69\u6642\uff0c\u5c0d\u9910\u98f2\u9152\u5e97\u696d\u7684\u9700\u6c42\u4e5f\u76f8\u5c0d\u589e\u52a0\u3002\u9152\u5e97\u696d\u5206\u6790\u516c\u53f8STR\u6240\u767c\u8868\u7684\u4e00\u4efd\u5831\u544a\u986f\u793a\uff0c\u672c\u6e2f\u7684\u9152\u5e97\u57282021\u5e7412\u6708\u7684\u5165\u4f4f\u7387\u7531\u524d\u5e74\u540c\u671f\u768458.8%\u8e8d\u5347\u81f366.4%\u3002\u800c\u5728\u540c\u4e00\u6642\u671f\uff0c\u6bcf\u9593\u53ef\u7528\u5ba2\u623f\u4e4b\u6536\u5165\u7531572.81\u6e2f\u5143\u589e\u52a0\u81f3621.54\u6e2f\u5143\u3002\u7136\u800c\uff0c\u8a31\u591a\u9152\u5e97\u53ca\u9910\u5ef3\u5747\u9762\u81e8\u56b4\u91cd\u7684\u4eba\u624b\u77ed\u7f3a\u554f\u984c\u3002\u6839\u64da\u653f\u5e9c\u7d71\u8a08\u8655\u9032\u884c\u7684\u5b63\u5ea6\u5c31\u696d\u8abf\u67e5\uff0c\u622a\u81f32021\u5e74\u7b2c\u4e09\u5b63\u5ea6\uff0c\u672c\u6e2f\u4f4f\u5bbf\u53ca\u81b3\u98df\u670d\u52d9\u696d\u7684\u8077\u4f4d\u7a7a\u7f3a\u6578\u76ee\u9054\u5230\u4e86\u524d\u6240\u672a\u898b\u7684\u9ad8\u6c34\u5e73\u3002\u7a2e\u7a2e\u56e0\u7d20\u5c0d\u672c\u5730\u9910\u98f2\u9152\u5e97\u696d\u6301\u7e8c\u51fa\u73fe\u7684\u4eba\u624b\u77ed\u7f3a\u554f\u984c\u69cb\u6210\u4e86\u5a01\u8105\u3002<\/p>\n<p>\u5168\u7403\u5404\u5730\u4ea6\u51fa\u73fe\u985e\u4f3c\u60c5\u6cc1\u3002\u4f8b\u5982\u5728\u7f8e\u570b\uff0c37%\u7684\u5c0f\u578b\u9152\u5e97\u53ca\u9910\u5ef3\u7684\u71df\u904b\u80fd\u529b\u56e0<a href=\"https:\/\/www.forbes.com\/sites\/forbestechcouncil\/2021\/06\/01\/how-hospitality-can-leverage-tech-to-alleviate-staffing-challenges\/?sh=248ca3f2288d\" target=\"_blank\" rel=\"noopener\">\u4eba\u624b\u77ed\u7f3a<\/a>\u800c\u53d7\u5230\u9650\u5236\u3002\u800c\u5728\u76f8\u95dc\u884c\u696d\u7684\u7e3d\u9ad4\u52de\u52d5\u4eba\u53e3\u4e2d\uff0c\u8077\u4f4d\u7a7a\u7f3a\u6578\u76ee\u4e0a\u5347\u4e86<a href=\"https:\/\/www.usatoday.com\/story\/money\/business\/2021\/08\/23\/restaurant-wages-hiring-retention\/8249556002\/\" target=\"_blank\" rel=\"noopener\">70%<\/a>\uff0c\u6c42\u8077\u4eba\u6578\u4e0b\u964d\u4e8610%\u3002\u90e8\u5206\u9910\u5ef3\u5f15\u5165<a href=\"https:\/\/time.com\/6076710\/restaurants-labor-shortage\/\" target=\"_blank\" rel=\"noopener\">\u670d\u52d9\u578b\u6a5f\u68b0\u4eba<\/a>\uff0c\u5354\u52a9\u54e1\u5de5\u4e0a\u83dc\u4ee5\u53ca\u628a\u6536\u62fe\u4e86\u9910\u76e4\u904b\u56de\u5eda\u623f\u3002\u5c31\u6b64\uff0c\u6211\u5011\u7684\u7814\u7a76\u986f\u793a\uff0c\u670d\u52d9\u578b\u6a5f\u68b0\u4eba\u5728\u57f7\u884c\u7c21\u55ae\u7684\u6a5f\u68b0\u5f0f\u4efb\u52d9\u4ee5\u5916\uff0c\u66f4\u53ef\u984d\u5916\u57f7\u884c\u91cd\u8981\u7684\u670d\u52d9\u6027\u8cea\u4efb\u52d9 \u2014 \u53d6\u5f97\u9867\u5ba2\u7684\u610f\u898b\u56de\u994b\u3002\u7531\u6b64\u6211\u5011\u8b49\u660e\u4e86\u5148\u9032\u670d\u52d9\u79d1\u6280\u7684\u5be6\u8cea\u50f9\u503c\u4e0d\u50c5\u9650\u65bc\u63d0\u9ad8\u751f\u7522\u529b\uff0c\u9084\u6709\u5728\u4eba\u624b\u77ed\u7f3a\u6642\u5354\u52a9\u4e86\u89e3\u9867\u5ba2\u5c0d\u670d\u52d9\u9ad4\u9a57\u7684\u8a55\u50f9\u3002\u800c\u4e14\u5229\u7528\u670d\u52d9\u578b\u6a5f\u68b0\u4eba\u9054\u81f4\u81ea\u52d5\u5316\uff0c\u80fd\u628a\u8077\u54e1\u7684\u5de5\u4f5c\u91cf\u964d\u4f4e\u81f3\u53ef\u627f\u53d7\u4e4b\u6c34\u5e73\uff0c\u5f9e\u800c\u6709\u52a9\u633d\u7559\u54e1\u5de5\u53ca\u6e1b\u5c11\u4eba\u624d\u6d41\u5931\uff0c\u540c\u6642\u8b93\u54e1\u5de5\u5011\u80fd\u66f4\u70ba\u95dc\u6ce8\u9867\u5ba2\u7684\u9ad4\u9a57\u3002\u56e0\u6b64\uff0c\u6211\u5011\u662f\u6b21\u7814\u7a76\u6240\u5e36\u4f86\u7684\u65b0\u8a8d\u77e5\u5c07\u6709\u52a9\u672c\u6e2f\u9152\u5e97\u53ca\u9910\u5ef3\u63d0\u5347\u6574\u9ad4\u670d\u52d9\u8cea\u7d20\u3002<\/p>\n<figure id=\"attachment_10959\" aria-describedby=\"caption-attachment-10959\" style=\"width: 1254px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10959 size-full\" src=\"https:\/\/www.bschool.cuhk.edu.hk\/chi\/wp-content\/uploads\/robot-3.jpeg\" alt=\"\" width=\"1254\" height=\"836\" srcset=\"https:\/\/www.bschool.cuhk.edu.hk\/chi\/wp-content\/uploads\/robot-3.jpeg 1254w, https:\/\/www.bschool.cuhk.edu.hk\/chi\/wp-content\/uploads\/robot-3-600x400.jpeg 600w, https:\/\/www.bschool.cuhk.edu.hk\/chi\/wp-content\/uploads\/robot-3-1200x800.jpeg 1200w, https:\/\/www.bschool.cuhk.edu.hk\/chi\/wp-content\/uploads\/robot-3-768x512.jpeg 768w\" sizes=\"auto, (max-width: 1254px) 100vw, 1254px\" \/><figcaption id=\"caption-attachment-10959\" class=\"wp-caption-text\">\u9999\u6e2f\u548c\u4e16\u754c\u5404\u5730\u7684\u9910\u98f2\u9152\u5e97\u696d\u90fd\u9762\u81e8\u56b4\u91cd\u7684\u4eba\u624b\u77ed\u7f3a\u554f\u984c\u3002<\/figcaption><\/figure>\n<p>\u7f8e\u9e97\u83ef\u96c6\u5718\u9152\u5e97\u53ca\u670d\u52d9\u5f0f\u4f4f\u5b85\u90e8\u4e3b\u7ba1Alexander Wassermann \u4ea6\u8a8d\u540c\u9019\u4e00\u89c0\u9ede\u3002\u4ed6\u6307\u51fa\uff0c\u81ea\u52d5\u5316\u8207\u6548\u7387\u662f\u4efb\u4f55\u884c\u696d\u63a1\u7528\u6a5f\u68b0\u4eba\u7684\u5169\u500b\u5e38\u898b\u56e0\u7d20\u3002\u300c\u9019\u653e\u8af8\u9152\u5e97\u696d\u4ea6\u7136\uff0c\u4f46\u50cfThe Mira\u9019\u985e\u9ad8\u7d1a\u9152\u5e97\u59cb\u7d42\u6703\u628a\u5ba2\u4eba\u7684\u9ad4\u9a57\u53ca\u500b\u4eba\u5316\u670d\u52d9\u653e\u5728\u9996\u4f4d\uff0c\u901a\u904e\u5f15\u5165Hanson Robotics\u958b\u767c\u7684\u985e\u4eba\u578b\u6a5f\u68b0\u4eba\u7b49\u9ad8\u7aef\u89e3\u6c7a\u65b9\u6848\uff0c\u9019\u4e9b\u670d\u52d9\u4fbf\u53ef\u80fd\u5be6\u73fe\u3002\u300d<\/p>\n<p>\u4ed6\u8868\u793a\uff1a\u300c\u6211\u5011\u5f88\u9ad8\u8208\u6709\u6a5f\u6703\u8207David Hanson \u53ca\u4ed6\u7684\u5718\u968a\u5408\u4f5c\uff0c\u57282020\u30012021\u5169\u5e74\u9593\u7684\u6578\u500b\u5834\u5408\u628a\u6a5f\u68b0\u4ebaSophia \u4ecb\u7d39\u7d66\u6211\u5011\u7684\u9152\u5e97\u5ba2\u4eba\u8a8d\u8b58\u3002\u7576\u4e2d\u6211\u5011\u5617\u8a66\u4e86\u4e0d\u540c\u5c64\u6b21\u7684\u4e92\u52d5\u9ad4\u9a57\uff0c\u7531\u7c21\u55ae\u4f46\u4ee4\u4eba\u9a5a\u8277\u7684\u898b\u9762\u6253\u62db\u547c\uff0c\u5230\u4ee5Sophia \u5148\u9032\u7684\u4eba\u5de5\u667a\u80fd\u6f14\u7b97\u6cd5\u70ba\u57fa\u790e\u5851\u9020\u51fa\u4e00\u500b\u7279\u5b9a\u89d2\u8272\uff0c\u90fd\u78ba\u5be6\u8b93\u4eba\u5927\u958b\u773c\u754c\u3002\u9019\u9084\u89f8\u767c\u4e86\u6211\u5011\u5c31\u5982\u4f55\u628a\u9019\u7a2e\u6280\u8853\u878d\u5165The Mira Hong Kong \u6240\u63d0\u4f9b\u7684\u5275\u65b0\u670d\u52d9\u4e2d\u7684\u4e00\u7cfb\u5217\u65b0\u69cb\u601d\u3002\u300d<\/p>\n<h3><strong>\u4eba\u5de5\u667a<\/strong><strong>\u80fd\u5728<\/strong><strong>\u670d\u52d9\u696d\u7684\u672a\u4f86<\/strong><\/h3>\n<p>\u53e6\u4e00\u65b9\u9762\uff0cHanson Robotics \u5275\u8fa6\u4eba\u517c\u884c\u653f\u7e3d\u88c1David Hanson \u8a8d\u70ba\uff0c\u8207\u4e2d\u6587\u5927\u5b78\u7684\u5408\u4f5c\u6709\u52a9\u5f15\u9818\u9019\u884c\u696d\u5411\u524d\u9081\u9032\u4e00\u6b65\uff0c\u5c55\u793a\u51fa\u300c\u793e\u4ea4\u6a5f\u68b0\u4eba\u300d\u7684\u80fd\u529b\u548c\u529f\u7528\u3002 \u4ed6\u8aaa\uff1a 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lang=\"ZH-TW\">\u5d14\u6210\u5b87<\/span><\/i><\/a><\/em><\/strong><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u9999\u6e2f\u4e2d\u6587\u5927\u5b78\u806f\u540c\u5c16\u7aef\u6a5f\u68b0\u4eba\u6280\u8853\u958b\u767c\u516c\u53f8\u4ee5\u53ca\u4e00\u5bb6\u672c\u5730\u9152\u5e97\u5408\u4f5c\u9032\u884c\u7684\u7814\u7a76\u986f\u793a\uff0c\u670d\u52d9\u578b\u6a5f\u68b0\u4eba\u6709\u52a9\u9910\u98f2\u9152\u5e97\u696d\u7d93\u71df\u8005\u91cf\u5ea6\u9867\u5ba2\u6eff\u610f\u5ea6<\/p>\n","protected":false},"author":36,"featured_media":10953,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[407],"tags":[333,342,343],"elevels":[],"features":[],"departments":[422],"class_list":["post-46597","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-china-business-knowledge","tag-333","tag-342","tag-343","departments-hotel-and-tourism-management"],"acf":{"contributors":["24435","1102"],"paper":""},"yoast_head":"<!-- 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