Hou, Cynthia

BSocSc (South China Agricultural University); MSc (HKUST); PhD (HKU)



School of Hotel and Tourism Management

Room 704, 7/F
Cheng Yu Tung Building
12 Chak Cheung Street
Shatin, N.T., Hong Kong

+852 3943 1756



Dr. Cynthia Hou joined the School of Hotel and Tourism Management, The Chinese University of Hong Kong (CUHK) in September 2015. Before her current position, she worked as a Postdoctoral Fellow at Department of Civil Engineering at HKU, a post she took up after completing her PhD studies in Department of Real Estate and Construction at HKU in September 2013.

She is now teaching three courses, including Hospitality Facilities Planning and Management, Mastering Service Excellence and Strategic Facilities Development and Management. She had developed her passion in teaching during her PhD studies in HKU as a tutor for a Common Core Course entitled Property Rights, Built Heritage and Sustainable Development. She was also employed as a part-time Lecturer for the joint Honorary Bachelor’s Degree Programme in Engineering and Management jointly offered by Edinburgh Napier University and the HKU School of Professional and Continuing Education. Her teaching workload included a combination of classroom teaching, thesis supervision, and tutorial format supervision work. With such a diverse range of teaching experience, she has become a versatile teacher, and has been well-received by fellow instructions and students alike due to the way she balances helpful instruction, fairness in evaluation and meeting educational objectives. Aside from classroom teaching, she also extends her teaching outside classroom and organises field trips for students to witness professional real estate and facilities management in practice. She encourages students to connect the management theories with real life practice. The activities have enjoyed great popularity among students.

She has been trained to conduct independent research for a number of funded research projects. During her time as a Postdoctoral Fellow, she had attained abundance of team-based consultancy projects entitled as Development of The Hong Kong Green Building Product Labelling Scheme funded by Hong Kong Green Building Council and Establishing a Hong Kong Based Carbon Labelling Framework for Construction Materials funded by Hong Kong Construction Industry Council. The experience of working closely with different researchers and stakeholders from the real estate and construction industry have enabled her to develop the rapport within a team that is necessary to successfully achieving meaningful results in research projects, as well as for understanding green practices in the real estate and construction industry in Hong Kong. Currently, she is working on one industry-based project funded by Hong Kong Institute of Surveying, entitled as The Effective Use of Web-based Tool for Property Management Companies in Hong Kong, and a Small Funding Project by HKU, entitled A Social Network and BIM Enabled Collaboration System for Residential Building Refurbishment. She has engaged in a number of research areas, including facilities management, service outsourcing, strategic management in property and facilities management, sustainability in hotel management, sustainable tourism management etc. She has committed considerable effort to publishing academic papers in renowned academic journals in real estate and built environment studies, including International Journal of Strategic Property Management, Habitat International, the International Journal of Supply Chain Management, Facilities, etc.

Teaching Areas

Hospitality Facilities Planning and Management
Specialty Tourism
Mastering Service Excellence
Facilities Development and Management
Revitalisation of Historic Buildings in Hong Kong

Research Interests

Corporate Real Estate Management
Facilities Management
Urban Redevelopment and Revitalisation