BS (Jilin); PhD (Chi Academy of Sciences); PhD (NUS)
Department of Decisions, Operations and TechnologyRoom 914, 9/F
Cheng Yu Tung Building
12 Chak Cheung Street
Shatin, N.T., Hong Kong
+852 3943 1654
Prof. Junfei Huang joined the Department of Decisions, Operations and Technology at The Chinese University of Hong Kong in 2013. His research interests are in asymptotic analysis and optimal control of queuing systems and their applications in services such as healthcare systems (e.g. emergency departments) and tele-services (e.g. telephone call centres). His work has been published in journals such as Operations Research and Mathematics of Operations Research. His research awards include the Uriel G. Rothblum Prize for Excellent Work in Operations Research by the Operations Research Society of Israel and the MSOM Service Management SIG Best Paper Award.
Service Operations Management
- Publications & Working Papers
- X. Gao, J. Huang and J. Zhang, “Asymptotically Optimal Control of Omnichannel Service Systems with Pick-up Guarantees,” Operations Research.
- X. Gao and J. Huang. “Asymptotically Optimal Control of Make-to-Stock Systems,” Mathematics of Operations Research.
- J. Huang, A. Mandelbaum, and P. Momcilovic (2022), “Appointment-Driven Service Systems with Many Servers,” Queueing Systems, 100(3-4), 529-531.
- P. Cao, S. He, J. Huang, and Y. Liu (2021), “To Pool or Not to Pool: Queueing Design for Large-Scale Service Systems,” Operations Research, 69(6), 1866-1885.
- J. Yang, J. Huang, and Y. Liu (2022), “Mind Your Own Customers and Ignore the Others: Asymptotic Optimality of a Local Policy in Multiclass Queueing Systems with Customer Feedback,” IISE Transactions, 54(4), 363-375.
- P. Cao, Z. Zhong, and J. Huang (2021), “Dynamic Routing in a Distributed Parallel Many-Server Service System: The Effect of $xi$-Choice,” European Journal of Operational Research, 294(1), 219-235.
- A. Braverman, I. Gurvich, and J. Huang (2020), “On the Taylor Expansion of Value Functions,” Operations Research, 68(2), 631-654.
- J. Huang and I. Gurvich (2018), “Beyond Heavy-Traffic Regimes: Universal Bounds and Controls for the Single-Server Queue,” Operations Research, 66(4), 1168-1188.
- J. Huang, A. Mandelbaum, H. Zhang, and J. Zhang (2017), “Refined Models for Efficiency-Driven Queues with Applications to Delay Announcements and Staffing,” Operations Research, 65(5), 1380-1397.
- J. Huang, H. Zhang, and J. Zhang (2016), “A Unified Approach to Diffusion Analysis of Queues with General Patience-Time Distributions,” Mathematics of Operations Research, 41(3), 1135-1160.
- J. Huang, B. Carmeli, and A. Mandelbaum (2015), “Control of Patient Flow in Emergency Departments, or Multiclass Queues with Deadlines and Feedback,” Operations Research, 63(4), 892-908.
- I. Gurvich, J. Huang, and A. Mandelbaum (2014), “Excursion-Based Universal Approximations for the Erlang-A Queue in Steady-State,” Mathematics of Operations Research, 39(2), 325-373.
- J. Huang and H. Zhang (2013), “Diffusion Approximation for Open Jackson Network with Reneging,” Queueing Systems, 74(4), 445-476.
- Awards & Honours
- Excellent Young Scientists Fund (Hong Kong and Macao), NSFC, 2022
- Young Researcher Award, The Chinese University of Hong Kong, 2018-19
- MSOM Service Management SIG Best Paper Award, Manufacturing & Service Operations Management, 2018
- The Uriel G. Rothblum Prize for Excellent Work in OR for 2014, Operations Research Society of Israel, 2014