Huang, Junfei
Huang, Junfei 黃軍飛
BS (Jilin); PhD (Chi Academy of Sciences); PhD (NUS)
Professor
Contact
Department of Decisions, Operations and Technology
Room 914, 9/F
Cheng Yu Tung Building
12 Chak Cheung Street
Shatin, N.T., Hong Kong
Biography
Professor Junfei Huang joined the Department of Decisions, Operations and Technology at The Chinese University of Hong Kong in 2013. His research interests are in asymptotic analysis and optimal control of queuing systems and their applications in services such as healthcare systems (e.g. emergency departments) and tele-services (e.g. telephone call centres). His work has been published in journals such as Operations Research and Mathematics of Operations Research. His research awards include the Uriel G. Rothblum Prize for Excellent Work in Operations Research by the Operations Research Society of Israel and the MSOM Service Management SIG Best Paper Award.
Teaching Areas
Business Analytics
Service Operations Management
Research Interests
Service Management
Publications & Working Papers
- Z. Zhong, P. Cao, J. Huang and S. X. Zhou. “Capacity Allocation and Scheduling in Two-Stage Service Systems with Multiclass Customers“, Manufacturing & Service Operations Management.
- X. Gao, J. Huang and J. Zhang, “Asymptotically Optimal Control of Omnichannel Service Systems with Pick-up Guarantees,” Operations Research.
- X. Gao and J. Huang (2024), “Asymptotically Optimal Control of Make-to-Stock Systems,” Mathematics of Operations Research, 49(2), 948-985.
- J. Huang, A. Mandelbaum, and P. Momcilovic (2022), “Appointment-Driven Service Systems with Many Servers,” Queueing Systems, 100(3-4), 529-531.
- P. Cao, S. He, J. Huang, and Y. Liu (2021), “To Pool or Not to Pool: Queueing Design for Large-Scale Service Systems,” Operations Research, 69(6), 1866-1885.
- J. Yang, J. Huang, and Y. Liu (2022), “Mind Your Own Customers and Ignore the Others: Asymptotic Optimality of a Local Policy in Multiclass Queueing Systems with Customer Feedback,” IISE Transactions, 54(4), 363-375.
- P. Cao, Z. Zhong, and J. Huang (2021), “Dynamic Routing in a Distributed Parallel Many-Server Service System: The Effect of $xi$-Choice,” European Journal of Operational Research, 294(1), 219-235.
- A. Braverman, I. Gurvich, and J. Huang (2020), “On the Taylor Expansion of Value Functions,” Operations Research, 68(2), 631-654.
- J. Huang and I. Gurvich (2018), “Beyond Heavy-Traffic Regimes: Universal Bounds and Controls for the Single-Server Queue,” Operations Research, 66(4), 1168-1188.
- J. Huang, A. Mandelbaum, H. Zhang, and J. Zhang (2017), “Refined Models for Efficiency-Driven Queues with Applications to Delay Announcements and Staffing,” Operations Research, 65(5), 1380-1397.
- J. Huang, H. Zhang, and J. Zhang (2016), “A Unified Approach to Diffusion Analysis of Queues with General Patience-Time Distributions,” Mathematics of Operations Research, 41(3), 1135-1160.
- J. Huang, B. Carmeli, and A. Mandelbaum (2015), “Control of Patient Flow in Emergency Departments, or Multiclass Queues with Deadlines and Feedback,” Operations Research, 63(4), 892-908.
- I. Gurvich, J. Huang, and A. Mandelbaum (2014), “Excursion-Based Universal Approximations for the Erlang-A Queue in Steady-State,” Mathematics of Operations Research, 39(2), 325-373.
- J. Huang and H. Zhang (2013), “Diffusion Approximation for Open Jackson Network with Reneging,” Queueing Systems, 74(4), 445-476. 948-985.
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