中大商學院

This research examines consumer perceptions of service employees with disabilities and introduces the concept of sensory compensation belief—the belief that a sensory impairment leads to heightened ab …

Many two-sided labor markets conduct interviews before matching. The growing number of interviews in medical residency markets has increased demand for signaling mechanisms, where applicants send limi …

Randomized experiments with bipartite structures are increasingly used to study interventions where treatments and outcomes are defined on distinct but interdependent populations. This paper develops …

The minimum payment warning — a mandatory credit card disclosure in many countries — has been described as a perverse nudge because it may reduce repayments through anchoring bias. This paper introduc …

Contingent free shipping (CFS) policies are widely used by e-commerce platforms to encourage larger cart values, yet platforms increasingly struggle with how to adjust these thresholds in response to …

What is the effect of artificial intelligence (AI) on employment and wages? Using administrative data on a comprehensive set of AI applications developed in Brazil, I show that AI is widely used not o …

The availability of granular user data allows digital platforms to time interventions with remarkable precision. However, does delivering messages exactly when a user is active truly maximise consumer …

This seminar re-examines innovation and entrepreneurship through the distinctive lens of hospitality in the experience economy. Drawing on recent research in the hospitality and tourism industry, Dr L …