Lai, Randy Wai-sze

Biography

With a vision to innovate for growth and build a better McDonald’s, Randy leads McDonald’s Hong Kong as Chief Executive Officer, steering a network of over 260 restaurants and leading a dedicated team of over 18,000 employees that serves over one million customers every day. As the first locally nurtured CEO of McDonald’s Hong Kong and the first female Managing Director of McDonald’s Singapore in 2010, Randy has continually exemplified thought leadership, consistently leading the brand and the industry with an innovative spirit and strategic foresight.

Under Randy’s leadership, McDonald’s Hong Kong has established itself as the market leader and the most beloved quick service restaurant brand in the city, consistently holding the highest market share. The brand is widely recognised for its excellence in digital transformation, leadership marketing, youth empowerment, and operations excellence over the years. Her visionary leadership continues to set the industry standard in customer experience, driving innovation that redefines how the brand engages with its customers in a digital-first era.

Randy’s accomplishments have been recognised through numerous prestigious accolades, including the Executive Award by DHL/SCMP Hong Kong Business Awards (2023), the Distinguished Sustainability Leadership Award by the Hong Kong Management Association, the Visionary Woman Award by Harper’s BAZAAR (2021), the Best People-focused CEO by CTGoodjobs (2020); and Professional of the Year by the AmCham Hong Kong Women of Influence Awards (2017).

Beyond her corporate achievements, Randy is a passionate advocate for community and industry advancement. She serves as Vice Chairman of the Hong Kong Retail Management Association, Deputy Chairman of the Hong Kong Management Association and Board Member of the Hong Kong Tourism Board.

Deeply committed to giving back to the community, Randy has served as a long-standing Board Member of Ronald McDonald House Charities Hong Kong, dedicating over a decade to supporting sick children and their families. She also empowers the youth community by serving as an Adjunct Associate Professor at the Chinese University of Hong Kong since 2012.

Randy’s vision, leadership, and dedication continue to inspire those around her and drive McDonald’s Hong Kong toward new horizons of success and social impact.